§ 7503 - Responsibilities of the office
§ 7503. Responsibilities of the office
The office shall:
(1) Investigate and resolve complaints on behalf of individuals receiving long-term care.
(2) Analyze and monitor the development and implementation of federal, state, and local laws and of regulations and policies relating to long-term care, long-term care facilities, or providers of long-term care and recommend changes it deems appropriate.
(3) Provide information to the public, agencies, legislators and others, as it deems necessary, regarding problems and concerns of individuals receiving long-term care, including recommendations related to such problems and concerns.
(4) Develop and establish policies and procedures for involvement by volunteers in the work of the office.
(5) Promote the development of citizen and consumer organizations in the work of the office and the quality of life of individuals receiving long-term care.
(6) Establish by rule procedures for protecting the confidentiality of its clients as required by the Older Americans Act.
(7) Establish by rule qualifications and training for ombudsmen, monitor their performance, and establish by rule procedures for certifying staff and volunteer ombudsmen.
(8) Train persons and organizations in advocating for the interests of individuals receiving long-term care.
(9) Develop and implement a uniform reporting system to collect and analyze information relating to complaints by individuals receiving long-term care and conditions in long-term care facilities.
(10) Submit to the general assembly and the governor on or before January 15 of each year a report on complaints by individuals receiving long-term care, conditions in long-term care facilities, and the quality of long-term care and recommendations to address identified problems.
(11) Perform such other activities as the office deems necessary on behalf of individuals receiving long-term care. (Added 1989, No. 251 (Adj. Sess.), § 1; amended 2005, No. 56, § 3, eff. June 13, 2005.)