CHAPTER 409. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES
PROPERTY CODE
TITLE 16. TEXAS RESIDENTIAL CONSTRUCTION COMMISSION ACT
SUBTITLE B. TEXAS RESIDENTIAL CONSTRUCTION COMMISSION
CHAPTER 409. PUBLIC INTEREST INFORMATION AND COMPLAINT PROCEDURES
Sec. 409.001. PUBLIC INTEREST INFORMATION. (a) The commission
shall prepare information of public interest describing the
functions of the commission, the provisions of the limited
statutory warranty and building and performance standards, the
state-sponsored inspection and dispute resolution process, and
the procedures by which complaints or requests are filed with and
resolved by the commission.
(b) The commission shall make the information available to the
public and appropriate state agencies and shall post the
information on the commission's website.
(c) Within 30 days of the receipt by the commission of the
registration required by Section 426.003, the commission shall
mail a copy of the information of public interest described in
Subsection (a) to the owner of the home as described in the
registration.
Added by Acts 2003, 78th Leg., ch. 458, Sec. 1.01, eff. Sept. 1,
2003.
Sec. 409.0011. BUILDER LIST. (a) In this section, "volume
builder" means a builder who registers at least 100 homes each
year as provided by Section 426.003.
(b) The commission shall create and make accessible to the
public an electronic list and a hard-copy list of builders who:
(1) are registered with the commission; and
(2) provide in this state building services, including
accessible floor plans, to persons with mobility-related special
needs.
(c) The electronic list required under Subsection (b) shall
provide, if available, the following information with respect to
each listed builder:
(1) a link to the builder's website; and
(2) contact information for the builder, including the
municipalities where the builder provides building services
described by Subsection (b)(2).
(d) The commission shall contact all volume builders in this
state and encourage those builders to develop floor plans that
are designed to be accessible for persons with mobility-related
special needs.
(e) The Veterans' Land Board shall make accessible to the public
on its Internet website and in hard-copy format the electronic
list required under Subsection (b).
Added by Acts 2007, 80th Leg., R.S., Ch.
843, Sec. 15, eff. September 1, 2007.
Sec. 409.002. PUBLIC PARTICIPATION. The commission shall
develop and implement policies that provide the public with a
reasonable opportunity to appear before the commission and to
speak on any issue under the jurisdiction of the commission.
Added by Acts 2003, 78th Leg., ch. 458, Sec. 1.01, eff. Sept. 1,
2003.
Sec. 409.003. RECORDS OF COMPLAINTS. (a) The commission shall
maintain a file on each written complaint filed with the
commission.
(b) The commission shall provide to the person filing the
complaint and to each person who is a subject of the complaint a
copy of the commission's policies and procedures relating to
complaint investigation and resolution.
(c) The commission, at least quarterly until final disposition
of the complaint, shall notify the person filing the complaint
and each person who is a subject of the complaint of the status
of the investigation.
(d) The commission shall make available to the public
information about each complaint that resulted in disciplinary
action by the commission.
(e) The commission may not disclose the address of any
individual home registered with the commission when making
information available to the public under this title, except as
necessary to implement this title.
(f) Notwithstanding Subsections (d) and (e), the commission may
not disclose the address of an individual home registered with
the commission:
(1) on the commission's Internet website; or
(2) in connection with an open records request under Chapter
552, Government Code.
Added by Acts 2003, 78th Leg., ch. 458, Sec. 1.01, eff. Sept. 1,
2003.
Amended by:
Acts 2007, 80th Leg., R.S., Ch.
843, Sec. 16, eff. September 1, 2007.
Sec. 409.004. DIRECTORY OF BUILDERS. The commission shall make
available to the public a list of each builder who holds a
certificate of registration issued under Chapter 416.
Added by Acts 2007, 80th Leg., R.S., Ch.
843, Sec. 17, eff. September 1, 2007.