4905.261 Telephone call center for consumer complaints.
4905.261 Telephone call center for consumer complaints.
The public utilities commission shall operate a telephone call center for consumer complaints, to receive complaints by any person, firm, or corporation against any public utility. The commission shall expeditiously provide the consumers’ counsel with all information concerning residential consumer complaints received by the commission in the operation of the telephone call center and with any materials produced in the operation of the telephone call center by the commission concerning residential consumer complaints. If technology is reasonably available, the commission shall provide the consumers’ counsel with real-time access to the commission’s residential consumer complaint information.
Effective Date: 09-29-2005