173.47 Customer satisfaction survey for long-term care facilities.
173.47 Customer satisfaction survey for long-term care facilities.
(A) For purposes of publishing the Ohio long-term care consumer guide, the department of aging shall conduct or provide for the conduct of an annual customer satisfaction survey of each long-term care facility. The results of the surveys may include information obtained from long-term care facility residents, their families, or both.
(B)(1) The department may charge fees for the conduct of annual customer satisfaction surveys. The department may contract with any person or government entity to collect the fees on its behalf. All fees collected under this section shall be deposited in accordance with section 173.48 of the Revised Code.
(2) The fees charged under this section shall not exceed the following amounts:
(a) Four hundred dollars for the customer satisfaction survey of a long-term care facility that is a nursing home;
(b) Three hundred dollars for the customer satisfaction survey pertaining to a long-term care facility that is a residential care facility.
(3) Fees paid by a long-term care facility that is a nursing facility shall be reimbursed through the medicaid program operated under Chapter 5111. of the Revised Code.
(C) Each long-term care facility shall cooperate in the conduct of its annual customer satisfaction survey.
Effective Date: 09-29-2005