§ 62-73.1. Complaints against providers of telephone services.
§ 62‑73.1. Complaintsagainst providers of telephone services.
(a) A local exchangecompany or competing local provider that is unable to resolve a customercomplaint shall (i) provide notice to the consumer of the consumer's right tocontact the Public Staff of the Commission and (ii) provide to the consumer, inwriting, contact information for the Public Staff, including both a toll‑freetelephone number and an electronic mail address.
(b) The Public Staffshall keep a record of all complaints received pertaining to the provider,including the nature of each complaint and the resolution thereof. If thePublic Staff determines that it cannot reasonably resolve the matter, thematter shall be referred to the Commission. The standard for review by both thePublic Staff and the Commission shall be whether the action or inaction of theprovider is reasonable and appropriate. (2009‑238, s. 5.)