Section 420-B:11 Complaint System.
I. Every health maintenance organization shall establish and maintain a complaint system which has been approved by the commissioner to provide reasonable procedures for the resolution of written complaints initiated by enrolled participants concerning health care services.
II. Every health maintenance organization shall establish and maintain a full log of all written complaints initiated by enrolled participants which shall include a full description of all procedures taken under said complaints and their resolution.
Source. 1977, 282:1, eff. Aug. 21, 1977.