704.950 - Complaints: Investigation by Division of Consumer Complaint Resolution; action by Commission; enforcement of order.
704.950 Complaints: Investigation by Division of Consumer Complaint Resolution; action by Commission; enforcement of order.
1. The tenant of a lot in a mobile home park or occupant of a dwelling in a company town who believes that the landlord or owner has violated the provisions of NRS 704.930, 704.940 or 704.960 may complain to the Division of Consumer Complaint Resolution of the Commission. The Division shall receive and promptly investigate the complaint. If the Division is unable to resolve the complaint, the Division shall transmit the complaint and its recommendation to the Commission.
2. The Commission shall investigate, give notice and hold a hearing upon the complaint, applying to the extent practicable the procedures provided for complaints against public utilities in chapter 703 of NRS.
3. If the Commission finds that the landlord of the mobile home park or owner of the company town has violated the provisions of NRS 704.930, 704.940 or 704.960, it shall order the landlord or owner to cease and desist from any further violation. If the violation involves an overcharge for a service, the Commission shall determine the amount of the overcharge and order the landlord or owner to return that amount to the tenant or occupant within a specified time.
4. If the landlord or owner fails or refuses to comply with its order, the Commission may compel compliance by any appropriate civil remedy available to it under this chapter. For the purposes of compelling compliance by the landlord or owner, the Commission may use such methods as are available for the Commission to compel the compliance of a public utility.
(Added to NRS by 1983, 2033; A 1987, 936; 1991, 1987; 1997, 1918)
NRS 704.960 Annual report to be filed by landlord of mobile home park or owner of company town. Each landlord of a mobile home park or owner of a company town shall submit an annual report to the Commission. The report must contain detailed information on the collections and expenditures of the landlord’s or owner’s account for service charges for utilities, information necessary to determine compliance with NRS 704.940, details of any changes in ownership during the period covered by the report and such other information as the Commission deems necessary to determine whether the landlord or owner has complied with the provisions of this chapter which apply to mobile home parks and company towns. The Commission shall by regulation provide for the annual filing of the reports.
(Added to NRS by 1987, 934; A 1991, 1988)