385.310. Record-keeping requirements.
Record-keeping requirements.
385.310. 1. A provider or administrator shall keep accurateaccounts, books, and records concerning transactions regulated undersections 385.300 to 385.320. However, only one set of such accounts,books, and records is required to be maintained and may be maintained bythird parties provided the provisions of this section are met.
2. An administrator's or provider's accounts, books, and recordsshall include:
(1) Copies of each type of service contract issued;
(2) The name and address of each service contract holder to theextent that the name and address have been furnished by the servicecontract holder;
(3) A list of the provider locations where service contracts aremarketed, sold, or offered for sale; and
(4) Claims files that shall contain at least the dates, amounts, anddescription of all receipts, claims, and expenditures related to theservice contracts.
3. Except as provided in subsection 5 of this section, anadministrator or provider shall retain or arrange for the retention of allrecords pertaining to each service contract holder for at least three yearsafter the specified period of coverage had expired.
4. An administrator or provider may keep all records required undersections 385.300 to 385.320 on a computer disk or other similar technology.If an administrator or provider maintains records in other than hard copy,records shall be accessible from a computer terminal available to thedirector and be capable of duplication to legible hard copy.
5. An administrator or provider discontinuing business in this stateshall maintain or arrange for the maintenance of its records until itfurnishes the director satisfactory proof that it has discharged allobligations to contract holders in this state.
6. An administrator or provider shall make all accounts, books, andrecords concerning transactions regulated under sections 385.300 to 385.320or other pertinent laws available to the director upon request.
(L. 2007 H.B. 221)Effective 1-01-08