37.800. Automated telephone answering systems, caller to be given option of speaking to a live operator, when.
Automated telephone answering systems, caller to be given option ofspeaking to a live operator, when.
37.800. 1. This section shall be known and may be cited as the "TheHuman Voice Contact Act".
2. A state agency that uses automated telephone answering equipment toanswer incoming telephone calls shall, during normal business hours of theagency, provide the caller with the option of speaking to a live operator.This section shall not apply to field offices, telephone lines dedicated ashotlines for emergency services, telephone lines dedicated to providinggeneral information, and any system that is designed to permit an individualto conduct a complete transaction with the state agency over the telephonesolely by pressing one or more touch-tone telephone keys in response toautomated prompts. As used in this section, "state agency" refers to eachboard, commission, department, officer or other administrative office or unitof the state other than the general assembly, the courts, the governor, or apolitical subdivision of the state, existing under the constitution orstatute.
(L. 2007 S.B. 308)