83-41-321 - Grievance procedures.
§ 83-41-321. Grievance procedures.
(1) Every health maintenance organization shall establish and maintain a grievance procedure which has been approved by the commissioner, after consultation with the State Health Officer, to provide procedures for the resolution of grievances initiated by enrollees. The health maintenance organization shall maintain records regarding grievances received since the date of its last examination of such grievances.
(2) The commissioner or the State Health Officer may examine such grievance procedures.
Sources: Laws, 1995, ch. 613, § 11, eff from and after July 1, 1995.