Section 13-401 - Consumer's complaint.
§ 13-401. Consumer's complaint.
(a) Contents of complaint.- A consumer who is subjected to a violation of this title may file with the Division a written complaint which states:
(1) The name and address of the person alleged to have committed the violation complained of;
(2) The particulars of the violation; and
(3) Any other information required by the Division.
(b) Investigation.- After the filing of a complaint, the Division shall investigate the allegations to ascertain issues and facts. If appropriate, the Division shall refer a complaint to the Federal Trade Commission.
(c) Cooperation with licensing authorities and contracting departments.- The Division may seek the cooperation of the licensing authorities and contracting departments of the State in connection with its investigation of a person who is licensed to do business in the State or who has a contractual relationship with the State.
(d) Dismissal of complaint.- If the Division determines that the complaint lacks reasonable grounds on which to base a violation of this subtitle, it may:
(1) Dismiss the complaint; or
(2) Conduct any further investigation it considers necessary.
(e) Consumer may resort to other remedies.- This section does not prevent a consumer from:
(1) Exercising any right or seeking any remedy to which he might otherwise be entitled; or
(2) Filing a complaint with any other agency or court.
[An. Code 1957, art. 83, § 20F; 1975, ch. 49, § 3.]