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65.7640 Mobile telecommunications services -- Adoption of federal provisions -- Notification of service provider about errors -- Correction and refund -- Exhaustion of remedies.

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Page 1 of 1 65.7640 Mobile telecommunications services -- Adoption of federal provisions -- Notification of service provider about errors -- Correction and refund -- <br>Exhaustion of remedies. As it relates, under KRS 65.7621 to 65.7643, to mobile telecommunications services as <br>defined in 4 U.S.C. sec. 124: <br>(1) The provisions of 4 U.S.C. secs. 116 to 126 are hereby adopted and incorporated by reference. (2) If a customer believes that a tax, charge, fee, or assignment of place of primary use or taxing jurisdiction on a bill is incorrect, the customer shall notify the service <br>provider about the alleged error in writing. This notification shall include the street <br>address for the customer's place of primary use, the account name and number for <br>which the customer seeks a correction, a description of the alleged error, and any <br>other information that the service provider reasonably requires. Within sixty (60) <br>days of receiving the customer's notification, the service provider shall either correct <br>the error and refund or credit all taxes, charges, and fees incorrectly charged to the <br>customer within four (4) years of the customer's notification, or explain to the <br>customer in writing how the bill was correct and why a refund or credit will not be <br>made. (3) A customer shall not have a cause of action against a service provider for any erroneously collected taxes, charges, or fees until the customer has exhausted the <br>procedure set forth in subsection (2) of this section. Effective: July 15, 2002 <br>History: Created 2002 Ky. Acts ch. 69, sec. 4, effective July 15, 2002. <br>Legislative Research Commission Note (7/15/2002). The provisions of this statute created in 2002 Ky. Acts ch. 69, sec. 4, &quot;take effect for customer service bills issued <br>after August 1, 2002.&quot; 2002 Ky. Acts ch. 69, sec. 6.