641.61 Subscriber satisfaction assessment.
641.61 Subscriber satisfaction assessment.
Each organization must establish systems for:
(1) Assessing subscriber satisfaction with providers, particularly primary care physicians;
(2) Sharing subscriber-satisfaction indicators and scores with providers;
(3) Publicly acknowledging providers with high positive subscriber-satisfaction scores;
(4) Addressing behaviors of providers with low subscriber-satisfaction scores; and
(5) Assessing subscriber access and physician availability.
History. s. 41, ch. 96-199.