Sec. 16-333i. Procedures for restoring interrupted service and improving substandard service.
Sec. 16-333i. Procedures for restoring interrupted service and improving substandard service. (a) Each community antenna television company, as defined in section 16-1, for the purpose of restoring interrupted service and improving substandard
service, have on call twenty-four hours a day, seven days a week, one or more persons
qualified to repair community antenna television systems, as defined in section 16-1, and
facilities and equipment owned by the company and located on a subscriber's premises,
including but not limited to, community antenna television receiving equipment and
directly associated equipment.
(b) Each such company shall restore interrupted service not later than twenty-four
hours after being notified by a subscriber that service has been interrupted, unless (1)
service cannot be restored until another public service company, as defined in section
16-1, repairs facilities owned by such public service company and leased to, or required
for the operation of, the community antenna television company, (2) the interruption
was caused by an act of God or (3) the community antenna television company is unable
to restore service within twenty-four hours due to extenuating circumstances. In the
event of such extenuating circumstances, the company shall restore service as soon as
feasible and then submit a written notice to the Department of Public Utility Control
indicating that service has been restored and explaining the nature of the extenuating
circumstances.
(c) As used in this section, "interrupted service" means the loss of premium or basic
monthly community antenna service or any portion of such service.
(d) The Department of Public Utility Control, not later than November 1, 1984, shall
adopt regulations in accordance with the provisions of chapter 54, defining "substandard
service" for the purposes of this section.
(P.A. 84-240, S. 1, 4; P.A. 85-509, S. 9, 11; P.A. 88-202, S. 6.)
History: P.A. 85-509, in Subsec. (a), substituted definitional reference to Sec. 16-330 with reference to Sec. 16-1; P.A.
88-202 deleted the provision in Subsec. (a) which limited applicability to community antenna television companies with
more than ten thousand customers.