Sec. 16-245t. Complaints to department re electric suppliers; procedures; remedies.
Sec. 16-245t. Complaints to department re electric suppliers; procedures;
remedies. (a) The Department of Public Utility Control shall be responsible for receiving
and acting upon customer inquiries and complaints regarding electric suppliers, as defined in section 16-1. The department shall establish a toll-free telephone number for
such purposes. Customers of any electric supplier having complaints regarding disputed
bills, terminations of service or adequacy of service may bring their complaints to the
department pursuant to any provision in section 16-20, sections 16-262c to 16-262j,
inclusive, or the regulations adopted to implement those sections.
(b) Nothing contained in this section shall be construed so as to restrict the right of
any person to pursue any other remedy available to the person under law.
(P.A. 98-28, S. 31, 117.)
History: P.A. 98-28 effective July 1, 1998.