CFR > Title 47 - Telecommunication > CHAPTER I—FEDERAL COMMUNICATIONS COMMISSION > SUBCHAPTER C—BROADCAST RADIO SERVICES (Parts 70–79) > PART 76—MULTICHANNEL VIDEO AND CABLE TELEVISION SERVICE > SUBPART U—Documents to be Maintained for Inspection (§76.1700 to §76.1717) > 76.1713—Complaint resolution.

76.1713—Complaint resolution.

Cable system operators shall establish a process for resolving complaints from subscribers about the quality of the television signal delivered. Aggregate data based upon these complaints shall be made available for inspection by the Commission and franchising authorities, upon request. These records shall be maintained for at least a one-year period.

Code of Federal Regulations

Note 1 to § 76.1713 : Prior to being referred to the Commission, complaints from subscribers about the quality of the television signal delivered must be referred to the local franchising authority and the cable system operator.