CFR > Title 47 - Telecommunication > CHAPTER I—FEDERAL COMMUNICATIONS COMMISSION > SUBCHAPTER A—GENERAL (Parts 0–19) > PART 7—ACCESS TO VOICEMAIL AND INTERACTIVE MENU SERVICES AND EQUIPMENT BY PEOPLE WITH DISABILITIES > SUBPART D—Enforcement (§7.15 to §7.23) > 7.19—Answers to informal complaints.

7.19—Answers to informal complaints.

Any manufacturer or provider to whom an informal complaint is directed by the Commission under this subpart shall file an answer within the time specified by the Commission. The answer shall:
(a) Be prepared or formatted in the manner requested by the complainant pursuant to § 7.17, unless otherwise permitted by the Commission for good cause shown;
(b) Describe any actions that the defendant has taken or proposes to take to satisfy the complaint;
(c) Advise the complainant and the Commission of the nature of the defense(s) claimed by the defendant;
(d) Respond specifically to all material allegations of the complaint; and
(e) Provide any other information or materials specified by the Commission as relevant to its consideration of the complaint.