484.10—Condition of participation: Patient rights.
The patient has the right to be informed of his or her rights. The HHA must protect and promote the exercise of these rights.
(a) Standard: Notice of rights.
(1)
The HHA must provide the patient with a written notice of the patient's rights in advance of furnishing care to the patient or during the initial evaluation visit before the initiation of treatment.
(2)
The HHA must maintain documentation showing that it has complied with the requirements of this section.
(b) Standard: Exercise of rights and respect for property and person.
(1)
The patient has the right to exercise his or her rights as a patient of the HHA.
(2)
The patient's family or guardian may exercise the patient's rights when the patient has been judged incompetent.
(4)
The patient has the right to voice grievances regarding treatment or care that is (or fails to be) furnished, or regarding the lack of respect for property by anyone who is furnishing services on behalf of the HHA and must not be subjected to discrimination or reprisal for doing so.
(5)
The HHA must investigate complaints made by a patient or the patient's family or guardian regarding treatment or care that is (or fails to be) furnished, or regarding the lack of respect for the patient's property by anyone furnishing services on behalf of the HHA, and must document both the existence of the complaint and the resolution of the complaint.
(c) Standard: Right to be informed and to participate in planning care and treatment.
(1)
The patient has the right to be informed, in advance about the care to be furnished, and of any changes in the care to be furnished.
(i)
The HHA must advise the patient in advance of the disciplines that will furnish care, and the frequency of visits proposed to be furnished.
(ii)
The HHA must advise the patient in advance of any change in the plan of care before the change is made.
(i)
The HHA must advise the patient in advance of the right to participate in planning the care or treatment and in planning changes in the care or treatment.
(ii)
The HHA complies with the requirements of subpart I of part 489 of this chapter relating to maintaining written policies and procedures regarding advance directives. The HHA must inform and distribute written information to the patient, in advance, concerning its policies on advance directives, including a description of applicable State law. The HHA may furnish advance directives information to a patient at the time of the first home visit, as long as the information is furnished before care is provided.
(d) Standard: Confidentiality of medical records.
The patient has the right to confidentiality of the clinical records maintained by the HHA. The HHA must advise the patient of the agency's policies and procedures regarding disclosure of clinical records.
(e) Standard: Patient liability for payment.
(1)
The patient has the right to be advised, before care is initiated, of the extent to which payment for the HHA services may be expected from Medicare or other sources, and the extent to which payment may be required from the patient. Before the care is initiated, the HHA must inform the patient, orally and in writing, of—
(i)
The extent to which payment may be expected from Medicare, Medicaid, or any other Federally funded or aided program known to the HHA;
(2)
The patient has the right to be advised orally and in writing of any changes in the information provided in accordance with paragraph (e)(1) of this section when they occur. The HHA must advise the patient of these changes orally and in writing as soon as possible, but no later than 30 calendar days from the date that the HHA becomes aware of a change.
(f) Standard: Home health hotline.
The patient has the right to be advised of the availability of the toll-free HHA hotline in the State. When the agency accepts the patient for treatment or care, the HHA must advise the patient in writing of the telephone number of the home health hotline established by the State, the hours of its operation, and that the purpose of the hotline is to receive complaints or questions about local HHAs. The patient also has the right to use this hotline to lodge complaints concerning the implementation of the advance directives requirements.
[54 FR 33367, August 14, 1989, as amended at 56 FR 32973, July 18, 1991; 57 FR 8203, Mar. 6, 1992; 60 FR 33293, June 27, 1995]