416.50—Condition for coverage—Patient rights.
The ASC must inform the patient or the patient's representative of the patient's rights, and must protect and promote the exercise of such rights.
(a) Standard: Notice of rights.
(1)
The ASC must provide the patient or the patient's representative with verbal and written notice of the patient's rights in advance of the date of the procedure, in a language and manner that the patient or the patient's representative understands. In addition, the ASC must—
(i)
Post the written notice of patient rights in a place or places within the ASC likely to be noticed by patients (or their representative, if applicable) waiting for treatment. The ASC's notice of rights must include the name, address, and telephone number of a representative in the State agency to whom patients can report complaints, as well as the Web site for the Office of the Medicare Beneficiary Ombudsman.
(ii)
The ASC must also disclose, where applicable, physician financial interests or ownership in the ASC facility in accordance with the intent of Part 420 of this subchapter. Disclosure of information must be in writing and furnished to the patient in advance of the date of the procedure.
(i)
Provide the patient or, as appropriate, the patient's representative in advance of the date of the procedure, with information concerning its policies on advance directives, including a description of applicable State health and safety laws and, if requested, official State advance directive forms.
(ii)
Inform the patient or, as appropriate, the patient's representative of the patient's right to make informed decisions regarding the patient's care.
(iii)
Document in a prominent part of the patient's current medical record, whether or not the individual has executed an advance directive.
(3) Standard: Submission and investigation of grievances.
(i)
The ASC must establish a grievance procedure for documenting the existence, submission, investigation, and disposition of a patient's written or verbal grievance to the ASC.
(ii)
All alleged violations/grievances relating, but not limited to, mistreatment, neglect, verbal, mental, sexual, or physical abuse, must be fully documented.
(iv)
Only substantiated allegations must be reported to the State authority or the local authority, or both.
(v)
The grievance process must specify timeframes for review of the grievance and the provisions of a response.
(vi)
The ASC, in responding to the grievance, must investigate all grievances made by a patient or the patient's representative regarding treatment or care that is (or fails to be) furnished.
(vii)
The ASC must document how the grievance was addressed, as well as provide the patient with written notice of its decision. The decision must contain the name of an ASC contact person, the steps taken to investigate the grievance, the results of the grievance process, and the date the grievance process was completed.
(b) Standard: Exercise of rights and respect for property and person.
(1)
The patient has the right to—
(iii)
Be fully informed about a treatment or procedure and the expected outcome before it is performed.
(2)
If a patient is adjudged incompetent under applicable State health and safety laws by a court of proper jurisdiction, the rights of the patient are exercised by the person appointed under State law to act on the patient's behalf.
(3)
If a State court has not adjudged a patient incompetent, any legal representative designated by the patient in accordance with State law may exercise the patient's rights to the extent allowed by State law.
(d) Standard: Confidentiality of clinical records.
The ASC must comply with the Department's rules for the privacy and security of individually identifiable health information, as specified at 45 CFR parts 160 and 164.
[73 FR 68812, Nov. 18, 2008]