CFR > Title 39 - Postal Service > CHAPTER III—POSTAL REGULATORY COMMISSION > SUBCHAPTER A—PERSONNEL (parts 3000 to 3060) > PART 3055—SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING > SUBPART C—Reporting of Customer Satisfaction (§3055.90 to §3055.92) > 3055.92—Customer Experience Measurement Surveys.

3055.92—Customer Experience Measurement Surveys.

(a) The report shall include a copy of each type of Customer Experience Measurement instrument, or any similar instrument that may supersede the Customer Experience Measurement instrument used in the preceding fiscal year.
(b) The report shall include information obtained from each type of Customer Experience Measurement instrument, or any similar instrument that may supersede the Customer Experience Measurement instrument including:
(1) A description of the customer type targeted by the survey;
(2) The number of surveys initiated and the number of surveys received; and
(3) Where the question asked is subject to a multiple choice response, the number of responses received for each question, disaggregated by each of the possible responses.