PART 801—BALANCED SYSTEM FOR MEASURING ORGANIZATIONAL AND EMPLOYEE PERFORMANCE WITHIN THE INTERNAL REVENUE SERVICE
- 801.1—Balanced performance measurement system; in general.
- 801.2—Measuring organizational performance.
- 801.3—Measuring employee performance.
- 801.4—Customer satisfaction measures.
- 801.5—Employee satisfaction measures.
- 801.6—Business results measures.
- 801.7—Examples.
- 801.8—Effective/applicability dates.