175.1—Definitions.
Appellant means any person who files an appeal under this part.
Area Director means the Bureau of Indian Affairs official in charge of a designated Bureau of Indian Affairs Area, or an authorized delegate.
Customer means any individual, business, or government entity which is provided, or which seeks to have provided, services of the utility.
Customer service means the assistance or service provided to customers, other than the actual delivery of electric power or energy, including but not limited to such items as: Line extension, system upgrade, meter testing, connections or disconnection, special meter-reading, or other assistance or service as provided in the operations manual.
Electric power utility or Utility means that program administered by the Bureau of Indian Affairs which provides for the marketing of electric power or energy.
Electric service means the delivery of electric energy or power by the utility to the point of delivery pursuant to a service agreement or special contract. The requirements for such delivery are set forth in the operations manual.
Officer-in-Charge means the individual designated by the Area Director as the official having day-to-day authority and responsibility for administering the utility, consistent with this part.
Operations manual means the utility's written compilation of its procedures and practices which govern service provided by the utility.
Power rates means the charges established in a rate schedule(s) for electric service provided to a customer.
Service means electric service and customer service provided by the utility.
Service agreement means the written form provided by the utility which constitutes a binding agreement between the customer and the utility for service except for service provided under a special contract.
Service fees means the charge for providing administrative or customer service to customers, prospective customers, and other entities having business relationships with the utility.
Special contract means a written agreement between the utility and a customer for special conditions of service. A special contract may include, but is not limited to, such items as: Street or area lights, traffic lights, telephone booths, irrigation pumping, unmetered services, system extensions and extended payment agreements.
Utility office(s) means the current or future facility or facilities of the utility which are used for conducting general business with customers.