96.9—Agreement between the Secretary and the accrediting entity.
An accrediting entity must perform its functions pursuant to a written agreement with the Secretary that will be published in the Federal Register. The agreement will address:
(b)
The method by which the costs of delivering the accreditation, temporary accreditation, or approval services may be recovered through the collection of fees from those seeking accreditation, temporary accreditation, or approval, and how the entity's schedule of fees will be approved;
(c)
How the accrediting entity will address complaints about accredited agencies, temporarily accredited agencies, and approved persons (including their use of supervised providers) and complaints about the accrediting entity itself;
(e)
Matters of communication and accountability between both the accrediting entity and the applicant(s) and between the accrediting entity and the Secretary; and