CFR > Title 20 - Employees' Benefits > CHAPTER III—SOCIAL SECURITY ADMINISTRATION > PART 411—THE TICKET TO WORK AND SELF-SUFFICIENCY PROGRAM > SUBPART I—Ticket to Work Program Dispute Resolution (§411.600 to §411.660) > 411.610—When should a beneficiary receive information on the procedures for resolving disputes?

411.610—When should a beneficiary receive information on the procedures for resolving disputes?

Each EN that is not a State VR agency must inform each beneficiary seeking services under the Ticket to Work program of the procedures for resolving disputes when—
(a) The EN and the beneficiary complete and sign the IWP;
(b) Services in the beneficiary's IWP are reduced, suspended or terminated; and
(c) A dispute arises related to the services spelled out in the beneficiary's IWP or to the beneficiary's participation in the program.