CFR > Title 20 - Employees' Benefits > CHAPTER III—SOCIAL SECURITY ADMINISTRATION > PART 411—THE TICKET TO WORK AND SELF-SUFFICIENCY PROGRAM > SUBPART I—Ticket to Work Program Dispute Resolution (§411.600 to §411.660) > 411.605—What are the responsibilities of the EN that is not a State VR agency regarding the dispute resolution process?

411.605—What are the responsibilities of the EN that is not a State VR agency regarding the dispute resolution process?

The EN must:
(a) Have grievance procedures that a beneficiary can use to seek a resolution to a dispute under the Ticket to Work program;
(b) Give each beneficiary seeking services a copy of its internal grievance procedures;
(c) Inform each beneficiary seeking services of the right to refer a dispute first to the PM for review, and then to us for a decision; and
(d) Inform each beneficiary of the availability of assistance from the State P&A system.