367.9030—Account 903, Customer records and collection expenses.
(a)
This account must include the cost of labor, materials used and expenses incurred in work on customer applications, contracts, orders, credit investigations, billing and accounting, collections and complaints.
(1)
Receiving, preparing, recording and handling routine orders for service, disconnections, transfers or meter tests initiated by the customer, excluding the cost of carrying out the orders, that is chargeable to the account appropriate for the work called for by the orders.
(2)
Investigations of customers” credit and keeping of records pertaining to the investigations, including records of uncollectible accounts written off.
(3)
Receiving, refunding or applying customer deposits and maintaining customer deposit, line extension, and other miscellaneous records.
(4)
Checking consumption shown by meter readers” reports where incidental to preparation of billing data.
(10)
Collecting revenues, including collection from prepayment meters unless incidental to meter-reading operations.
(12)
Posting collections and other credits or charges to customer accounts and extending unpaid balances.
(14)
Preparing, mailing, or delivering delinquent notices and preparing reports of delinquent accounts.
(15)
Final meter reading of delinquent accounts when done by collectors incidental to regular activities.
(17)
Receiving, recording, and handling of inquiries, complaints, and requests for investigations from customers, including preparation of necessary orders, but excluding the cost of carrying out such orders, which is chargeable to the account appropriate for the work called for by the orders.
(18)
Statistical and tabulating work on customer accounts and revenues, but not including special analyses for sales department, rate department, or other general purposes, unless incidental to regular customer accounting routines.
(20)
Determining consumption and computing estimated or average consumption when performed by employees other than those engaged in reading meters.
(6)
Transportation expenses (Major only), including transportation of customer bills and meter books under centralized billing procedure.
(d)
The cost of work on meter history and meter location records is chargeable to account 586, Meter expenses ( § 367.5000) or account 878, Meter and house regulator expenses ( § 367.8000 ).