382.43—Must information and reservation services of carriers be accessible to individuals with hearing impairments?
(a)
If, as a carrier, you provide telephone reservation and information service to the public, you must make this service available to individuals who use a text telephone (TTY), whether via your own TTY, voice relay, or other available technology, as follows:
(1)
You must provide access to TTY users during the same hours as the telephone service is available to the general public.
(2)
You must ensure that the response time for answering calls and the level of service provided to TTY users is substantially equivalent to the response time and level of service provided to the general public (i.e., non-TTY users).
(3)
You must not subject TTY users to charges exceeding those that apply to non-TTY users of telephone information and reservation service.
(4)
In any medium in which you list the telephone number of your information and reservation service for the general public, you must also list your TTY number if you have one. If you do not have a TTY number, you must state how TTY users can reach your information and reservation service (e.g., via a voice relay service).
(b)
The requirements of paragraph (a) do not apply to you in any country in which the telecommunications infrastructure does not readily permit compliance.