CFR > Title 14 - Aeronautics and Space > CHAPTER II—OFFICE OF THE SECRETARY, DEPARTMENT OF TRANSPORTATION (AVIATION PROCEEDINGS) > SUBCHAPTER D—SPECIAL REGULATIONS (parts 372 to 383) > PART 382—NONDISCRIMINATION ON THE BASIS OF DISABILITY IN AIR TRAVEL > SUBPART B—Nondiscrimination and Access to Services and Information (§382.11 to §382.35) > 382.31—May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?

382.31—May carriers impose special charges on passengers with a disability for providing services and accommodations required by this rule?

(a) Except as otherwise provided in this Part you must not, as a carrier, impose charges for providing facilities, equipment, or services that this rule requires to be provided to passengers with a disability. You may charge for services that this Part does not require.
(b) You may charge a passenger for the use of more than one seat if the passenger's size or condition (e.g., use of a stretcher) causes him or her to occupy the space of more than one seat. This is not considered a special charge under this section.
(c) If your web site that passengers use to make reservations or purchase tickets is not accessible to a passenger with a disability, you must not charge a fee to the passenger who is consequently unable to make a reservation or purchase a ticket on that site for using another booking method (e.g., making a reservation by phone). If a discount is made available to a passenger who books a flight using an inaccessible web site, you must make that discount available to a passenger with a disability who cannot use the web site and who purchases a ticket from you using another method.